Frequently Asked Questions

Ordering & Payment

How do I pay?

We accept M-Pesa at checkout, plus [card payments via Pesapal/Flutterwave — confirm which are live]. Payment is required to confirm your order.

Can I get a discount for bulk or trade orders?

Yes — contractors and installers ordering in volume can reach out via WhatsApp or email for trade pricing.

Products & Certification

Are your products certified for use in Kenya?

Yes. Every product is KEBS-certified and PVoC-verified before it reaches our store. See our full compliance page for details.

Can I install these myself?

Some products (like Tuya/Zigbee smart switches) are homeowner-installable. Protection equipment, metering, and EV charging hardware should be installed by a licensed electrician — this is also usually required for warranty and insurance purposes.

Delivery

Do you deliver outside Nairobi?

Yes, countrywide. See our Shipping & Delivery page for timelines by region.

Returns & Warranty

What if a product arrives faulty?

Contact us within [X days] with your order number and a description of the issue. Full details on our Returns & Warranty page.

Do products come with a warranty?

Yes, all products carry a manufacturer warranty. Coverage periods vary by category — see the Returns & Warranty page.

Still have a question?

Message us on WhatsApp or email stephen@voltpeak.co.ke — we typically respond within [X hours].